No show charges or cancellation penalties according to the policy will be automatically charged to the credit card entered to generate the reservation. Upon check-in, guests must present a photo ID and the credit card used on the website for full payment or guarantee payment.
(1) Cancellations: The deadline for penalty-free cancellations begins at the start of the check-in day. For example, if check-in is on January 1st and the policy allows cancellations up to 2 days before, cancellation must be made before 11:59 pm on December 29th. Exceptions may be considered, subject to hotel authorization.
(2) Early Departure or No Show: Early departure or no show will result in cancellation and a 100% penalty. Exceptions may be considered, subject to hotel authorization.
(3) Reservation Modification: "Non-Refundable" reservations do not allow date or name changes. Extending the reservation implies extending the original policies and restrictions. Exceptions may be considered, subject to hotel authorization.
(4) Refunds: No refunds will be issued for late check-in or early check-out. In flexible reservations with full or partial cancellation refunds, refunds will be processed within 10 business days after the request and corresponding confirmation.
(5) Important: Extensions of stay require a new reservation. All guests must be correctly registered at the time of reservation; otherwise, additional costs may be incurred at check-in. Availability of accommodation in the same property for additional guests is not guaranteed. Guests under 18 years old can only check-in with an official parent or guardian. The price does NOT include applicable hotel service charges, optional incidentals (such as minibar snacks or phone calls, etc.), or regulatory surcharges. The hotel will assess these fees, charges, and surcharges at check-out.
Natural Disaster: Certificate for unused nights valid for 1 calendar year. Non-transferable and non-redeemable for cash. Subject to availability and restrictions.
Natural Disaster Alert: No penalty for date changes within 72 hours after the alert.
No Shows: No penalty from the issuance of the alert until 5 days after the hotel returns to normal.
Early Departure: Early departure without penalties, receiving a certificate for unused nights, valid for 1 year.
Rescheduling: Original rate guarantee for travel within 1 year after the original date. Must be rescheduled within 30 days after the natural disaster, subject to seasonal restrictions.
About us
Our hotel has a garden and is located in the island of Holbox, in the Quintana Roo region, 150 meters from Holbox beach and less than 1 km from Punta Coco. The hotel offers family rooms and free Starlink internet throughout the property.
All The rooms include a wardrobe. All rooms have a private bathroom and air conditioning. Some rooms have a patio.